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Portsmouth Water - help for the vulnerable via priority services.

April 15, 2020


Looking after our vulnerable customers is hugely important to us.


If you've received a letter from the NHS, or been advised to stay home for 12 weeks due to #COVID19 please sign up to our Priority Services register. We can help.





A message from the CEO of Portsmouth Water: 


Good afternoon Penny,


The COVID-19 emergency has created an atmosphere of concern and uncertainty for us all but as a key public service we believe it is more important than ever that we stick to delivering our day to day business as closely as we can. Therefore we are maintaining and strengthening our focus on delivering our core service of providing uninterrupted top quality water to all of our customers and communities.


We have prepared this short newsletter in order to reassure all of our stakeholders that for us it is ‘business as usual’ and that our teams are working 24/7 to deliver our water service. In addition we are putting in place arrangements to help and support our most challenged and vulnerable customers during this difficult period. As a 160 year old, local water company we care passionately about the communities we serve and are doing all we can to help.


Please share this newsletter amongst your colleagues and of course contact me if you have any questions.

Stay Safe.






Portsmouth Water.





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